TouchStar-supported hardware systems are typically warranted for 12 months by the respective equipment manufacturers. TouchStar offers several levels of hardware services to meet your fleet’s needs.
Normally, repair or replacement of equipment under warranty is carried out free-of-charge, provided the equipment has not been subject to liquid ingress, over voltage, misuse, unauthorized alteration/modification or repair.
Extended warranty and/or optional accidental damage coverage can also be offered when provided by the respective manufacturers.
Perfect program for customers with critical TouchStar mobile computing systems, who require a 24-hour turn-around on equipment replacement along with a managed back-up spares pool.
Strong program for customers requiring a maximum 20 business day turn-around on equipment repairs.
High Priority Hardware Services
Excellent program for customers requiring a maximum of 5 business day turn-around on equipment repairs.
Standard Warranty Service
Good program for customers during the standard 12-month warranty period offered by the various equipment manufacturers.