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Support and Services

Tulsa, Oklahoma, US (HQ) 877.558.6824 | supportUS@touchstargroup.com

Sydney, Australia +61 (0)2 9739 9000 | tsp.support@touchstargroup.com

Vienna, Austria +43 1 294 47 11-0 | mail@pcsupport.eu

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TouchStar provides various levels of support for our clients, with online resources and phone support available:

Administrator (Tier 2) Support

Provides Helpdesk access via email or phone to select individuals of your organization. Many companies have their own helpdesk and select this level of service to provide a deeper level of technical backup to their internal team.

End User Support

Provides Helpdesk access to all customer stakeholders, including field mobility users. This option is typically utilized by customers who do not currently have an internal helpdesk to support their TouchStar solution.

24-Hour Support

Our premium offering, providing your workforce access to our 24-hour number, which can be utilized after hours, on weekends, and holidays.

On-site Support

In the event that support is needed on-site at one of your locations, we can arrange for a TouchStar representative to visit you.


Additional TouchStar Global Support and Services Available

Consulting & Professional Services

Implementation & Installation

Managed Services

Hardware Services

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