Stop Juggling Disparate Systems

ELogs. Telematics. GPS. Embedded software. Safety features. Business intelligence applications. Each of these developments was, individually, intended to make the lives of a delivery person, a truck driver, or a field service tech easier. However, managing such a volume and variety of disparate systems can sometimes bring on new complications that become apparent only during
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The “Good Old Days” of Dispatch and Delivery

Remember the good old days of dispatch? You know: when you weren’t sure if a driver who was two hours late reporting in was lost, in a wreck, or on his way to Vegas in the company truck; when you spent time trying to interpret handwritten log books (“is that a 1 or a 7?”);
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Process Reviews for an Improved Bottom Line [Infographic]

Survey results reveal that service leaders depend on continuous process improvements to drive technician efficiency, customer satisfaction, and revenue enhancements. Such improvements not only begin with process reviews, but are continued through the cycle of review-revision-review-revision… The infographic below, from Honeywell, articulates key survey results pertaining to field service processes. Are yours efficient? Are they
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The Hidden ROI of Mobile Workforce Automation

When you begin the process of researching a new technology to implement into your organization; nearly every company, solution, or product you come across touts an impressive ROI associated with its usage. Whether the advertised return is met obviously depends on multiple variables within your group, how the solution is deployed, and whether it is
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It seems that you can’t read anything related to technology without “Big Data” being mentioned at least once. There’s no argument that capturing, analyzing, and leveraging the large amounts of data your business produces to make informed decisions is vital in today’s business and should not be ignored – but does it always have to
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