This brief, summarizing a survey sponsored by Honeywell International and conducted by Peerless Research Group, is intended to provide insight into the mobile device solution needs of after-sales service and field service workforces in this age of connected consumers and IoT-connected products and equipment assets. To see how organizations are best managing their field service
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While automating field processes can work wonders for your company’s bottom line, even the most autonomous field processes require a human element. These “human” field service practices have, through constant repetition and refinement, become highly commoditized in many cases. And while this commoditization does attest to widespread implementation of industry best practices, it also has
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