Consulting and Professional Services

Engage TouchStar’s industry consultants, experienced in global workforce automation best practices, to help guide you through the challenges of implementing a successful mobile workforce and fleet automation solution. With teams located around the world, we provide consulting and planning services to ensure each project is defined and executed successfully based on your business objectives.

Business Process Review (BPR)

The starting point for any project, our Business Process Review (BPR) combines industry expert knowledge with 20+ years of experience delivering mobile technology solutions. The BPR process gathers all key stakeholders in your business together to identify the Present Method of Operation (PMO) in an intense on-site workshop designed to identify how all relevant departments currently work together to deliver your product to your customers.

Drivers, Customer Support Reps (CSRs), Dispatchers, Management from all levels, and your Operations experts are interviewed and led in facilitated discussions aimed at uncovering the unique processes and standards your company relies on to maintain efficiency and delivery of your product to market.

Once the current PMO is identified for each element of the business, TouchStar’s industry and mobility experts will provide guidance for process improvement and generate a plan to migrate to the Future State of Operations, utilizing field and office-based applications to manage the data flow between all systems.

This information will then be used to tailor TouchStar’s integrated automation solutions to meet the specific needs and requirements of your business and develop our guaranteed ROI.

 

Business Process Review

Project Implementation

TouchStar embarks on every project utilizing its proven 8 Point Process – which was developed over more than 20 years of mobile computing experience – and ensures the solution delivered perfectly matches the requirements of your business

  1. Business Process Review
  2. Detailed Technical Review
  3. Application Configuration and Tailoring
  4. Customer User Acceptance Testing
  5. User Training
  6. Pilot Deployment
  7. General Deployment
  8. System Support

These 8 steps successfully lead customers through a detailed project plan as the project team clearly evaluates business practices and identifies requirements and deliverables for the proposed project. The steps also confirm the project in terms of scope, time-frame, participants and their respective roles and responsibilities. Finally, the steps ensure that a detailed analysis of the technical environment, supported hardware, and network configuration is performed without fail – allowing us to determine the guaranteed ROI for your solution.

 

Project Implementation

Change Management Consulting

An important, and yet sometimes neglected element of automation, is the development of clear business objectives, establishing precisely how they will be measured and fully understanding what post-automation processes are. Ensuring all the expected changes are made within the business to achieve automation goals requires disciplined change management and follow-through.

Our team can assist in developing a master “Change Management Plan” with established departmental actions and milestones. Building a unified vision of exactly what an automation initiative will mean to a business and what proactive steps are considered necessary will involve many stakeholders. Building consensus and multi-department buy-in throughout the organization is a vital process that we can help manage.

 

Change Management Consulting

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