Tulsa, Oklahoma, US (HQ) 877.558.6824 | supportUS@touchstargroup.com
Sydney, Australia +61 (0)2 9739 9000 | email@example.com
Vienna, Austria +43 1 294 47 11-0 | mail.pcsupport@eu
TouchStar provides various levels of support for our clients, with online resources and phone support available:
Administrator (Tier 2) Support
Provides Helpdesk access via email or phone to select individuals of your organization. Many companies have their own helpdesk and select this level of service to provide a deeper level of technical backup to their internal team.
End User Support
Provides Helpdesk access to all customer stakeholders, including field mobility users. This option is typically utilized by customers who do not currently have an internal helpdesk to support their TouchStar solution.
Our premium offering, providing your workforce access to our 24-hour number, which can be utilized after hours, on weekends, and holidays.
In the event that support is needed on-site at one of your locations, we can arrange for a TouchStar representative to visit you.