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Before Yale Uniforms pickup and delivery service found the TouchPC Eagle, there
was no escaping the naked truth. “It was a challenge to keep up with the paperwork”,
said Keevan Walkingstick, Manager of Information Services for the Tulsa based company.
“Work orders were often lost, which meant the customers did not get their uniforms”.
Under Yale's old system, drivers would fill out work orders by hand, and then bring
them back to the office for the staff to key in the next day. There was more duplication
and room for errors. Then along came the TouchStar's system.
“The handheld enables the driver to enter work data on the spot, which has cut a
day off the entry process and has cut keypunch errors too, Walkingstick said. “One
of our office people recently left the organisation, and we did not have to replace
her. And the rest of the staff are now happier because they're not pushed so hard”.
Yale used to pre-print invoices two days in advance, so any last minute changes
had to be accounted for the following week – which often confused customers. Now
Yale's drivers use the TouchPC Eagle and integrated printer to capture a signature
and print out an invoice on-site.. The drivers get more done, and the customers
appreciate the efficiency.
Before choosing the eagle device, Yale tried a software package designed specifically
for uniform rental but “it wasn't reliable enough,” Keeven said. “We couldn't get
it to work the way we wanted it to. And when we asked them to make design changes,
they were reluctant, knowing that any change they made for us would have repercussions
for other customers”.
Then Yale decided to try TouchStar and a competitor's hardware product at the same
time. Both allowed Yale to create its own software applications.
TouchStar worked quickly with Yale to develop a customer application to meet their
needs, Keeven said. The other product “had a version for Windows 95 that was too
scaled down, and wouldn't support our applications, We were losing patience and
by then we already had the application working on the TouchPC. So our decision was
made”.
The other thing Keeven liked about the TouchPC Eagle was that the printer was integrated.
The other product required a separate printer to be hung from the driver's belt,
and Yale's drivers “had difficulty getting the infrared on the computer to point
at the printer.”
As for service and support, Keevin gives TouchStar a spotless report. “TouchStar
have gone over and above in helping us customize our program, and have responded
quickly on everything,” he said.
And what does Yale have up its sleeve for the future? “Our sales staff, are eager
to start prospecting for new clients with it, keeping track of cold calls and call
backs”, Walkingstick said. There has even been talk of someday using the Eagle to
improve the efficiency of Yale's cleaning processes.
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