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Introduction
TouchStar’s implementation engineers and track record in field force automation serve as the systems integration foundation available to our customers. Reliably connecting mobility systems with existing ERP and CRM networks and ensuring all the components function to specification is a process we take responsibility for.
TouchStar’s guarantee of success is a positive reflection of proven methodologies and a commitment to deploy the appropriate professional services and project manager skill sets for the project.
TouchStar’s Project Management professionals are dedicated to the discovery and planning process, architecture and roll out of mobility deployments. The purpose of the planning phase is threefold. First, evaluate business practices and clearly identify the requirements and deliverables for the mobile computing project. Second, confirm the project definition in terms of scope, time frame, participants and their respective roles and responsibilities. Third, undertake a detailed analysis of the technical environment including software applications, hardware equipment and network configuration.
TouchStar business and technical analysts and engineers are a key component to systems configuration and work in tandem with project management and technical engineers to configure the mobile computing solution. Any custom configurations are subject to the rigorous
TouchStar Quality Assurance and testing group before being submitted to the customer and ultimate deployment.
TouchStar collaborates with customer technology providers to ensure that necessary and appropriate information is exchanged between the mobility software and the ERP or back office system and assists with interpretation and clarification involving application interface specifications. In addition, TouchStar provides advice regarding the mobility software functions and its interaction with the back-office system and validation assistance in certifying system interfaces and user acceptance testing.
TouchStar ensures timely and professional vehicle installations nationally. Our national installers network is trained on our kits and follows strict guidelines to guarantee TouchStar’s quality independent of who does the job and where you are geographically located.
This network is chosen on the basis of their track record
and is regularly reviewed and refreshed through training. More importantly, following
our one-stop-shop focus, our client only needs to make one call to one number to
access this powerful network.
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