Enhancing the Customer Experience: Connected Devices for Field Service Workflows
A Honeywell Research Brief
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- December 16, 2016
- by Chris Posey
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This brief, summarizing a survey sponsored by Honeywell International and conducted by Peerless Research Group, is intended to provide insight into the mobile device solution needs of after-sales service and field service workforces in this age of connected consumers and IoT-connected products and equipment assets. To see how organizations are best managing their field service and sales employees, 324 logistics managers employed with organizations operating a field workforce were asked about the challenges they face in managing a field staff, the tasks and responsibilities their field force is being assigned, mobile devices and technologies being used by field service employees, and their company’s adoption and handling of an Internet of Things platform. Download this Brief and find out the greatest challenges respondents were faced with in field service workforce management as well as insights on respondent device investment plans.
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